Frequently Asked Questions
Here you’ll find all the answers to your questions about your visit, tickets, admission, accessibility and the experience at Liebfrauenmünster.
Here you’ll find all the answers to your questions about your visit, tickets, admission, accessibility and the experience at Liebfrauenmünster.
FAQ
Rund um Show & Besuch
Who is the show for?
EXCELSIS is an audiovisual experience for the whole family – whether you’re coming with children or simply love culture, art and technology. Children aged 5 and over are very welcome, and there’s a reduced child ticket for ages 5 to 12.
Please note that children under 5 cannot be admitted. The darkness, shifting light and immersive sound are simply too intense for little ones.
How long is the show?
The show itself lasts around 30 minutes. Including entry and exit, we recommend allowing 50 to 60 minutes for your visit.
Is there seating?
Yes – you’ll be seated in the Münster’s historic pews.
Good to know: Seating within your time slot is unreserved, so you’re free to choose your spot.
When should I arrive?
We recommend arriving around 20 minutes before your time slot, so everyone can make their way into the Liebfrauenmünster without a rush.
Is the show suitable for people with epilepsy or sensory sensitivities?
The show features modern projections, intense lighting changes and strobe effects. We therefore advise against attending if you have photosensitive epilepsy or are highly sensitive to light.
Is the show religious?
No. EXCELSIS is a non-denominational art and cultural experience that opens up the extraordinary architecture of the Münster to everyone.
Is the show loud or very bright?
Immersive, room-filling sound and dynamic lighting are very much part of the experience. If you’re sensitive to light or easily overstimulated, please be prepared for strong changes in brightness.
What if I’m running late?
The show is fully automated and runs without a break. Once the doors have closed, we’re unable to admit latecomers – both for safety reasons and so as not to disturb other guests.
Please note: If you miss your time slot, your ticket can no longer be used.
Where can I park?
There are several car parks just a short walk away:
- Parkhaus Münster
Right next to the venue (approx. 1 min walk) - Tiefgarage Theater West/Ost
Approx. 5–7 min walk - Tiefgarage Schloss
Approx. 8–10 min walk
Can I buy tickets on location?
Yes, as long as there are still seats available for your chosen time slot. You can buy any remaining tickets quickly and easily at our digital ticket kiosk on site.
Important: The kiosk is cashless only – please pay by debit/credit card or contactless via smartphone (Apple Pay, Google Pay). We are unable to accept cash.
Our tip: Capacity is strictly limited and shows can sell out fast, so we highly recommend booking online in advance.
At the Münster & Accessibility
Are there toilets?
There are no public toilets inside the historic church. We recommend using the facilities at one of the nearby car parks beforehand, such as Parkhaus Münster right next door.
Is the venue wheelchair accessible?
Yes. The Liebfrauenmünster offers step-free access via the Bergbräustraße entrance, and dedicated spaces are reserved for wheelchair users and their companions.
Is there a cloakroom?
No, there is no cloakroom and there are no lockers on site. Please keep your coat and belongings with you at your seat.
Can I bring a bag? Are there security checks?
To ensure everyone’s safety and protect this historic sacred space, only small bags and handbags up to A4 size (approx. 21 × 30 cm) are permitted.
Not allowed: Large rucksacks, holdalls, suitcases and other bulky items. As there’s no cloakroom, we’re unable to store them for you either.
On arrival: Our security team will carry out bag checks at the entrance. Please travel light, have your bag open and ready, and allow a few extra minutes so we can get everyone inside smoothly.
How warm is it inside?
The Münster is a late Gothic church and isn’t fully heated. Please dress for the weather outside – when in doubt, wrap up warm.
Can I bring food or drink?
No – food and drink are not permitted anywhere inside the Liebfrauenmünster. Thank you for helping us treat this historic sacred space with the respect it deserves.
Can I bring my dog?
We’re sorry, but pets are not permitted inside the Liebfrauenmünster. Certified assistance dogs and guide dogs are, of course, very welcome.
Please note: Please bring the relevant certification with you.
Are church services still held during the show’s run?
Yes. The Liebfrauenmünster remains an active place of worship, and all EXCELSIS show times have been carefully scheduled around the parish’s services and liturgical calendar.
Can I take photos or videos?
Absolutely – personal photos and smartphone videos without flash are more than welcome. Share your impressions on social media and don’t forget to tag us in your posts and stories! Out of consideration for other guests, tripods, gimbals, selfie sticks and professional video equipment are not permitted.
Tickets & Services
What discounts do you offer?
The following reduced fares are available in our ticket shop:
- Concession (€16.90): For pupils, students, seniors (65+) and people with a (severe) disability whose German disability ID card carries the marker “B”. Please show valid proof at the entrance.
- Child (€11.90): For children aged 5 to 12 (must be accompanied by an adult).
- Group (€17.90 per person): Applied automatically when booking 6 or more tickets together in our ticket shop.
Do children need their own ticket?
Yes – all children aged 5 to 12 need their own child ticket. From age 13, the standard or concession fare applies.
Please note: Children and infants under 5 cannot be admitted, as the sound, darkness and lighting effects are too intense for them.
Can I exchange or cancel my ticket?
Tickets are valid only for the date and time slot booked.
Please note: We’re unable to offer exchanges or refunds.
Do I need to print my ticket?
No need – just show the QR code on your phone at the entrance.
Tip: Turn your screen brightness all the way up for a quick, hassle-free scan.
Of course, if you’re giving tickets as a gift or simply prefer a paper copy, you’re welcome to print the PDF.
I’m with the press – how do I get accreditation?
Professional coverage, photography and filming by journalists, content creators and media representatives require prior accreditation and approval from our team.
Please email your request to mail@excelsis-show.de in good time before your planned visit. Without prior confirmation, we’re unable to admit anyone with professional photo or video equipment.
Do you offer discounts for visitors with disabilities? What about companions?
Yes. Holders of a German severe disability ID card (Schwerbehindertenausweis) can book our reduced concession ticket (€16.90).
If your card carries the marker “B”, your companion goes free – no separate ticket needed, they simply enter with you.
Important: Please have your ID card ready for a quick check at the entrance.
Accessibility: Step-free access is available via the Bergbräustraße entrance.
